How Secret Filming Exposed a £28m Timeshare Scheme
Authorities have called it as one of the largest scams of its type in the Britain.
In all 14 people have been sentenced for their role in a £28 million scheme to swindle in excess of 3,500 timeshare owners.
The victims were keen to get out of long-standing holiday ownership agreements and tried to find help.
A large number were in the age range of 60 and 80. In excess of 500 of them surrendered over £10,000, and a single victim transferred over £80,000.
Those victimized were subjected to intense sales meetings lasting up to six hours. They were out of money, owning useless fake "rewards" and remained locked into costly vacation property deals they frequently were unable to use.
The Firm Behind the Deception
The firm at the centre of the scam was the timeshare resale company. They collected clients' cash to fund the owners' opulent way of life of private schools, luxury homes and private jets.
The leader at the head of the firm, Mark Rowe, was sentenced to a 90-month prison term in January for fraudulent conspiracy.
In the latest development, his spouse one of the co-defendants was part of the concluding cases to hear their sentences.
She was handed a two-year deferred imprisonment at Southwark Crown Court after confessing to money laundering.
The outcome represents a long time coming and represents a significant success for the victims who came forward, the authorities and legal representatives.
The Way the Investigation Started
The first knowledge of the company came in the that particular year. I was working in the investigations unit of a broadcasting service, producing documentary programmes.
A acquaintance pointed out that his mum had inherited the use of a timeshare apartment in Spain and, after years of holidays, had commenced searching to get out of the contract.
It should be noted how common holiday ownership had evolved with English tourists in the eighties and nineties.
Holiday ownership enabled individuals to occupy the equivalent unit each season, or swap their weeks with other owners who had units in alternative destinations. Roughly 600,000 holiday enthusiasts seized that opportunity.
The first timeshare rush was accompanied by a numerous stories about rip-off merchants mis-selling investments. They became a staple on public interest shows.
The common timeshare contract bound owners for long periods.
By 2016, those owners who had used their assigned property in the resort for decades were advancing in years, and many were looking to end their association to their holiday properties.
A number had health issues and couldn't get to their properties. Others just believed they'd enjoyed sufficient use from them. And some had deceased, in numerous instances passing on their family members to assume the deals - including their yearly fees and maintenance fees.
The Investigation Develops
It was at this point the family member had been placed. She browsed the internet for options and discovered the organization, a enterprise whose website promised to terminate her agreement.
However, having submitted funds and arranged an appointment with them, her relatives became suspicious.
Further research uncovered numerous individuals claiming they had paid money and received no benefit out of it. Actually, they had suffered financially. A lot of it.
The investigative unit commenced probing what was occurring. It was rapidly apparent that there were dubious individuals active in the timeshare resale sector.
An attorney had many grievance cases preparing to take action against SMT.
We spoke to people who had engaged the company and they all told the same story. They thought the company would acquire their investment from them but when they went to a consultation (for which they submitted funds initially) they were told there was no re-sale value.
Rather, they were encouraged - in fact compelled - to invest additional funds acquiring "the company's points system", associated with the business's umbrella group, Monster Travel.
The nature of these rewards was somewhat vague. They seemed similar to a kind of currency, providing discount travel and services and consumer discounts.
And they were reportedly "tradable" with fellow investors, at a future date.
Paying cash at the time would lead to an eventual payoff that would cover SMT's fees and result in the investor ahead financially, freed at last from their burdensome agreement.
Too good to be true? Well, yes.
A 'Misleading Tactic'
Assuming these reports were accurate, this was a large-scale fraud.
It's what is called a "bait-and-switch."
A business - specifically the company - "attracts the client by advertising a specific service but then to claim it is unavailable, steering the client towards another, inferior offering.
This is against the law. Armed with all the testimony we had collected, we made the case to covertly record one of the firm's consultations.
This takes commitment, energy, and compelling reasons for why this is the sole method to obtain the information needed to confirm deceptive practices.
Armed with that permission, our limited crew organized a meeting with one of the firm's agents in the location.
Acting as a ordinary individual hoping to get his mum released from her timeshare contract|holiday ownership agreement